Terms and Condition
Last Update: 6 May 2023
By using this website to book service, you agree to comply with these terms and conditions. If you do not agree to these terms and conditions, do not book service with us.
Booking Confirmation
Booking service online does not guarantee you a spot for that date/time. You will be contacted by email or phone with a confirmation.
In order to reserve your cleaning date and time, a deposit of $65 will be applied. This fee is NON-REFUNDABLE but deductible to the total cleaning price.
Cleaning Crew
We always work with teams of two. Occasionally more cleaners may be needed due to the complexity of work or busy schedule. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.
Our employees have been rigorously background screened and drug tested prior to working with us. You can rest assured all our staff has integrity and is held accountable.
Right to Refuse Service
We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, and disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot, and you will be charged the cancellation fee.
Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you would like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.
Add-On Services
These services are available for an extra charge:
- Clean Interior Windows & Sills
- Detail Blinds
- Detail Baseboards
- Dishes
- Clean Inside Kitchen Cabinets
- Clean Inside Oven
- Clean Inside Fridge
- Sweep Inside Garage
- Patio Cleaning
- Carpet Washing
Pets
We will gladly work around pets. We ask that indoor activity is limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Menklean LLC reserves the right to remove its employees from your home.
Our employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Service Fees
Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require extra time, we’ll call you to let you know. If we are unable to reach you, the crew will have to leave, and you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. Menklean LLC will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.
Payments
In order to reserve your cleaning date and time, a deposit of $65 will be applied.
Payments must be made on the day of cleaning by check, cash, or credit card.
Refund Policy
We do not offer refunds. We have built our business providing our clients with the best possible service available. Still, we realize that we are human, things will from time to time get missed. Should this happen, email or call us within 24 hours Changes to Terms and Conditions
Menklean LLC reserves the right to change these terms and conditions at any time without prior notice to you.
Entire Agreement
These terms and conditions constitute the entire agreement between Menklean LLC and you with respect to the use of this website and booking of services. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining provisions shall remain in full force and effect.
Contact Us
If you have any questions or concerns about these terms and conditions or our services, please contact us via phone or email. We are happy to assist you in any way we can.
Thank you for choosing Menklean LLC!